Deactivated Netflix?

For the past few days I have tried each and every option, suggested by Netflix themselves via their helpline as well as any other logical solutions but sadly all, to no avail.

I am not the only one.

When you get a pop up on your screen upon opening the Netflix app via a device and it says, “”It looks as if Netflix has been deactivated on this device. It could be an issue with your account or perhaps your device was deactivated on”


Even though there is a “Reactivate” button that comes along with that pop up, it doesn’t work. If you are automatically taken through to the log in page where Netflix appears to let you “log in” – you absolutely know your email address and password is correct as it works on other devices, but it instead gives you an error message, saying “There was an error processing your request. please correct items below. The login information you entered does not match an account in our records. Remember, your email address is not case sensitive but passwords are.”


This manipulates you into thinking the fault lies with you, when it’s actually Netflix and not the device itself (in my case a smart Blu Ray player).

Conclusion after my experience?

The Netflix app on said device has in fact been rejected by Netflix, presumed to be “Old” since settings within the app has not been updated, therefore “discontinued” like on other devices Netflix has chosen to discontinue streaming on. Except in this case, with no warning whatsoever. They also seem to manage deflecting the blame, from themselves to your account or device instead.

Fortunately, I have another device I can swap around with the affected device so streaming can resume but not everyone will have that possibility or the means to replace a device especially since there is most likely nothing else wrong with original device, just ‘old’ in Netflix’s eyes. Otherwise, I would quite simply unsubscribe.

Thank you very much, Netflix(!), for treating your paying customers in this manner. if you want to keep your paying customers, you have to keep them happy.

~ SJ (Sara Jae)

Shut In A Lift?

To whom it may concern,

Please could someone tell me why only premium rate phone numbers have been provided? Not everyone has the credit to make a phone call with and it is more than obvious that you have forgotten about those who may be profoundly deaf like myself or hard of hearing like other residents.

You should at least be providing a free number for hearing residents to call.

Please could you alternatively provide me and the residents with a text number that I/we could send an SOS SMS to, were I (God forbid!) to get stuck in it with my 6 month old baby and I cannot contact anyone but the ermergency services because they actually have an SMS service! Bit of a “catch 22” situation, don’t you think?

The charge as described in the photo below would be on you because you didn’t consider the safety aspect of it all, in all senses.

Last but not least, I would like to turn your attention to the Equality Act 2010 (of which the Disability Discrimination Act is also included).

In light of recent events (I.e. Grenfell Tower) we are all at risk, especially myself if I use the lift on my own as there is no access should I get stuck.

I look forwards to your email.



~ SJ (Sara Jae)


A response to my email…


Unfortunately, charges may apply on certain mobile plans, but this this is also the case for 0800 numbers. I can confirm that the number provided on these signs is not a premium rate number.

You will need to call the number on the sign, only if the auto dialler within the lift is faulty and fails to connect to the lift contractor (Apex).

If the auto dialler does not connect to the lift contractor (Apex) and a mobile phone is required- the cost of the call can be refunded providing the call and cost data can be evidenced.

Regarding your concerns with the deaf and hard of hearing, unfortunately, a text facility is not available. There are some services such as Typetalk available to mobile phone users.

The “SOS” service is the emergency alarm button (image below). Once this is pressed and held for three seconds and connects to the lift contractor, the auto dialler identifies where the call has originated from so the call handler can dispatch an engineer without speaking to anyone.


I hope that this addresses your concerns.

My response:

Dear *******,

Thank you very much for your email however one still has to have credit to call the number in the first place.
They/you should also put information up advising that pressing / holding button for 3 seconds will automatically raise an alarm.

I thank you for your time and patience once again.


To be continued?

The Size Of A…


Oh My Days!

I changed  a channel to channel 5 but caught the last few minutes of the 6pm news.

A guy talks about this headgear and how it’s connected to his mobile phone which 20 years ago.. wait for it! The live SUBTITLES said…. “was the size of a prick.”

Ahem. Brick you meant. 😳😳😳🙈

~SJ (Sara Jae)

Processed with MOLDIV
Photo by SJ.

Not Quite Squared Away

Squaring the circle...
Squaring the circle…

The other week I tried to find a way on Photoshop how to crop a photo into a circle. I could only find one way to crop with straight lines but I did not want that option. I wanted specifically, a circle… I exhausted all the other options that looked a possibility to solving the solution but none actually would do, the job.

In the end, I succumbed from being so determined to asking my husband on how to crop a circle. He kept placing a circle ring on top of the picture… I felt perplexed but remained patient to see if there was a method in his madness but to no avail. I exclaimed, “A circle but without any corners! Hence a cropped circle just not a squared one.”

He laughed his head off and was adamant that, “It cannot be done.”

Me: What do you mean it cannot be done? Of course, it can, just do a circle and make the corners transparent then you have a cropped circle!

Once again he laughed. He then satisfied my curiosity by showing me on Photoshop how to make layers and then another transparent layer before saving the file safely away.

Me: That is a cropped circle!

Him: No, (laughing) it is not a cropped circle.

Me: Then what is it? A circle in a square, a squared circle or a circle with transparent corners?

Him: The work-space where the circle is a file cannot be a circle due to the X & Y axis; it has to be a straight lined file.

Me: But why not a circle?! Surely, a circle could fit into that axis too…

Him: But mathematically it is not possible.

Me: But why not?!

A week later… I mischievously asked him “Why, with all the advanced software technology around today, one cannot crop a circle? If the aliens can do it then so can we!” 😛

He just laughed again albeit in exasperation I might add… Oh, how I do like to wind people up at times and I hope you too, enjoyed the laugh.

Vitruvian man may also give us an insight into another problem that occupied Leonardo for much of his life; that of ‘squaring the circle’. This involves drawing a circle and square that have the same area without measuring. Some argue that this diagram shows that Leonardo had a sophisticated understanding of the problem, which other mathematicians would not develop until much later.”

So… there has got to be a way to programme an alternative option to a ‘cropped square’ (or anything else with straight lines) as in a ‘cropped circle’?

It’s not impossible. 🙂

~ SJ (Sara Jae)


A beloved friend unusually wanted my attention and it turned out to be for this very impressive video which is titled “Pixel”.

As quoted from their page, “Pixel is a dance show for 11 dancers in a virtual and living visual environment. A work on illusion combining energy and poetry, fiction and technical achievement, hip hop and circus. A show at the crossroads of arts and at the crossroads of Adrien M / Claire B’s and Mourad Merzouki’s universes.”

An exceptional visual experience with elements of surprise! Naturally, we just had to share it with you too because we enjoyed it so.

Source of Video.

Eyes down for a full house!

As a school girl, history lessons were never at the top of my list, so my neighbouring classmate and I would pass notes to and fro, silently mouthing or signing momentarily to pass some of the time. Under the watchful eye of our history teacher, she once asked me with a hint of despair “Why don’t you enjoy history?”

“It all happened in the past and that’s where it should stay?” would be my usual response. Even to this day when speaking of past experiences, I tend to leave it all in the past. I could never see the reasons behind dredging up the past to learn from. Do we actually learn not to make the same mistakes or was it merely the power of suggestion for some to be challenged by? Some figures within the deaf world have published books and held lectures on deaf history. Once again, I find myself within that zone. “Do we really have to listen to that record?” I would ask myself.

Someone once implied we should listen to our forefathers and take heed in order not to make the same mistakes they did, in this day and age. I pointed out that in the olden days the attitudes and times then were different to today’s so why should we have to listen to what was said before our time and follow suit? When its the present society we should be listening to, adapting to and learning from in order not to make the same usual delayed reaction like generations before us have done so.

Walking through the bustling streets of London, I tend look up to admire the architecture whilst everyone else grudgingly looks downwards. Every being, structure has its own story to tell, in their own unique ways.

The opportunity arose to see the Supreme Court of United Kingdom. I felt a spark of interest. Purely because I have a genuine interest in the Law and worked at the Immigration Appellate Authority. But, this tour was the first one they would be trying out with STAGETEXT, live captions on a tablet. I had never experienced this form of communication support in the past so felt rather intrigued, seized the day and reserved myself a ticket knowing a few friends were also going. Two birds with one stone.

Upon arriving at Westminster tube station, I was at once overwhelmed with how touristic London had become. Cameras were in full force everywhere, motors revving past, the chatter of people, and the whirlpool of colours – spinning all around me. Then there was this idyllic backdrop in all its splendour, Westminster, The Houses of Parliament and Big Ben standing very proudly, tall and yet so intricate.

Having spotted my friend Rich, we decided to impersonate tourists ourselves by having our photo taken with Big Ben in the background. The hustle and bustle all around reminded me of the “Hands on ears” deaf awareness campaign so I asked this lovely lady if she would take a picture for us, of us. She smiled and willingly obliged. I suggested to Rich, “Let’s put our hands on our ears!” The lady seemed to question “Why hands?” in such a way that I realised she might be deaf aware so indicated I would explain after. She understood my body language. How strange but nevertheless posed for the #handsonears photo with our positive support regardless.


Intuition encouraged me to ask her, if she could sign. She smiled and signed “Yes” We smiled too in wonder, consequently holding a brief natter. What are the chances of that?! A tourist, who knew sign language supposedly had to cross our paths, right there and then.

Making our way to the Supreme Court, there stood a grand looking building decorated with stone carvings, sporting the Royal Coat of Arms. Walking through the front doors was like going back in time but with hints of the present and future. It was a mix of old blended in with the new. This was because the old building over time wore out and since restoring and renovating the building as it had previously used to be a courthouse, Guildhall and then a Crown Court better known as the “Middlesex Guildhall” before being chosen to date, the location for the Supreme Court. The stone walls and original chandeliers looked at home side by side engraved glass panels with combined phrases from the Judicial Oath et cetera.

Holding the tablet for the very first time, I had no idea what to expect. How did it work? I asked a very kind new face which I could now put to her name. She explained that it was all through Wi-Fi. The speaker would usually have a microphone that someone would listen from and type, which sent out live subtitles over Wi-Fi. I was a little dubious knowing how bad live subtitles were on the TV. Much to my delight, which at first was a very surreal moment, the subtitles started flowing on my handheld screen – I looked up and around me, smiling seeing how everyone was following with ease. Equally. It is a bit like seeing all the passengers around you on the tube looking at their phones but in a different setting, for entirely different reasons.

It was amazing how this technology worked, so quickly and accurately. As it was their first time, it was only natural there would be patches of areas where the signal cut out and tablets had to be rebooted but knowing the speaker was achieving this via a Skype phone call, who on the other end sat a most patient lady called Wendy. I have to say, I was very impressed. It was nothing like I envisaged it might be but better. Kudos to STAGETEXT for all their hard work in order to overcome barriers on an united and equal basis, so we could enjoy this experience we would never had been able to fully enjoy or understand without them.

Live captions on a tablet.
Live captions on a tablet.

On the first floor, there stood courtroom two and this huge impressive glass wall. An inspirational quote from the human rights campaigner Eleanor Roosevelt, which read “Justice cannot be for one side alone but must be for both” This stopped me in my tracks because it was extremely clever the way they designed it, to run along both sides of the glass panel.

The Supreme Court's official emblem.
The Supreme Court’s official emblem.

England: “A symmetrical five-petalled wild rose with stalk and leaves, an English symbol since the Tudor dynasty.”

Scotland: “A purple thistle, associated with the tradition that an early Scottish army was saved when barefooted Viking invaders stepped on prickly thistles in the dark, crying out in pain and waking the defenders.”

Northern Ireland: “A light blue five-petalled flax flower, representing the linen-weaving industry which was so valuable that nineteenth century Belfast was known as ‘Linenopolis’.”

Wales: “The green leaves of a leek, deriving from the medieval legend that St David ordered his Welsh soldiers to wear leeks on their helmets during a battle against the Saxons.” All four symbols placed inside an almost circular frame depicting Libra, the scales of justice, and Omega, representing finality.

These four symbols were also integrated into the carpet’s design – specially designed by Sir Peter Blake who is better known as the designer for the album cover of the Beatles “Sergeant Pepper’s Lonely Hearts Club Band”. The carpet reflected his personality and era in a psychedelic sense which seemed quite groovy.

A relative question regarding the design was raised; If Scotland was to gain independence what would happen to the symbol that represented Scotland on the emblem?? The answer which was not expected, was one of that the emblem would have to be redesigned (to remove the symbol) and the carpet would also have to be replaced! If needs be, needs must.

The Supreme Court poem was written by Sir Andrew Motion, Poet Laureate between 1999 – 2009, to mark the creation of the Supreme Court.

Tides tumbled sand through seas long-lost to earth;
Sand hardened into-stone – stone cut, then brought
To frame the letter of our four nations’ law
And square the circle of a single court.

Here Justice sits and lifts her steady scales
Within the Abbey’s sight and Parliaments
But independent of them both. And bound
By truth of principle and argument.

A thousand years of judgment stretch behind –
The weight of rights and freedoms balancing
With fairness and with duty to the world:
The clarity time-honoured thinking brings.

New structures but an old foundation stone:
The mind of Justice still at liberty
Four nations separate but linked as one:
The light of reason falling equally

The poem is also inscribed on the semi-circular stone benches opposite the main entrance.

The Library which is not open to the public was such a privilege to view, just being allowed inside. There was even a book on display from 1661! The whole building and tour experience left me feeling extremely grateful to be on their very first try out tour. There was a mixture of humour, education, technology and history. My goodness, if my history teacher could read this now – she would be rendered speechless!

The Library.
The Library.

So thank you ever so, to the staff of STAGETEXT and to Simon especially, who was our guide. He had a lot of patience and the right customer service skills needed. All the best and we shall look forwards to more.

~ SJ (Sara Jae)