Topping Up With EE.


I have been with Orange and now EE for a very long time. I decided to revert to pay as you go last year because of increasing tariffs, which was even tried on my PAYG plan so once again I switched to a new plan to avoid the increasing costs being imposed on us.

I would like to know why EE refuse to source when a voucher was sold with the details provided so they could refund / credit the account?

EE must have a record of all their vouchers sold to top up with – why is it impossible for EE to be fair only to steal our money and turn it into a profit.

I ask because I recently asked for a top up and handed over my top up card, which credits my account almost instantly and was handed me, my receipt.

The next day, I had no credit left and could not use my phone to contact my family. I searched for the recipe it and could not find it. My feelings turned to dread when I realised my husband or kids had binned it – I always keep my receipts for at least several months for my records.

I decided to go back to the store; they explained they could not do anything without the actual receipt. I asked if they could give me a copy of the transaction if I gave them the time, amount, card number and cost. Thankfully, they matched a transaction to my details as given so I had a copy to hand. They still could not do anything, even if they had just given me a copy of my transaction that showed the credit I bought.

It soon transpired from the copy of the sale, that the credit I had bought via my top up card was actually a voucher with a unique code to enter via my mobile, to be credited with. That was not what I had requested? Had I known or it was made clear to me by the cashier, I would have used it straight away.

From the copy of the sale, via the store.

I am seriously considering switching to another network who does not sell credit vouchers to their customers as that is a sure fire way for networks to make a profit amidst such confusion. Moreover, please, do not suggest that refunds are made at the store’s discretion in order to sweep this under the rug. Thank you.

Rant over 🙂

~ SJ (Sara Jae)

Made in Israel

At the last Ideal Home Show I visited in Olympia, London, there was a cosmetics stall named “Kedem” which looked very inviting and somewhat interesting, albeit their price tags being terribly rather expensive.

A Kedem hand cream sample.

Interesting because one could not determine where the name or company originated. I knew it had to be the Middle East somewhere because of how familiar the name sounded. I decided to hold off from being further tempted until I got back home to find out more from their website online, exactly who and where they actually came from.

On their website, they mention Cleopatra and all the benefits from the Dead Sea and so on. Being part Italian and Egyptian myself, I was half expecting them to be proud of where they originated from besides ‘Salford’ but this particular information was nowhere to be found. I started to wonder just what they were trying to hide… why were they not disclosing where they actually come from or where they got their source from?

I then remembered I had been given a tiny sachet sample so searched for this amongst all the other samples I had been given. I had a hunch that the information I was seeking would be on the sample itself. Lo and behold, it all finally made sense.

Why? Because they are “Made in Israel”.

Made in Israel.

Enough said.

~ SJ (Sara Jae)