Misplaced, Lost & Stolen.

Over the past month, my father has been extremely patient since an order of his via Amazon was misplaced / lost, by one of their couriers. I have been discreetly impressed with his composure thus far however I cannot help but feel that he keeps being taken advantage of, keeps being pushed aside, keeps being misunderstood and I am more than certain that he is feeling extremely frustrated. How do I know? Because I can feel it too.

I have recently been trying to support him with his English via emails to enable him to express himself clearer, to Amazon, the market seller and DHL. The bigger picture gives me cause for concern as I am realising just how serious the missing package is proving. All my father wants now as a month has passed, is a refund for his amazon order, a Sony smartwatch which has been lost or rather, misplaced by DHL (who has a contract with Amazon) or has been stolen by one “A Kisson” who intercepted and signed for the package.

A DHL employee must have allowed the package to be signed over to someone entirely different from what was named on the package (my father) and to an entirely different address. Potentially, a crime has been committed of stealing and / or working with a criminal gang or is it plain incompetency?! The police of course, have since been made aware of the investigation carried out by DHL who say their findings from their CCTV is inconclusive and the package is simply “lost” yet is adamant the seller has to refund my father. The investigation carried out so far by DHL is somewhat unsatisfactory and further advice will be sought from the police in due course.

It is such a shame that people seem to keep overlooking the fact that the parcel has been delivered already albeit to the wrong address/person as indicated on the web link via DHL. It is also clear that the Amazon market seller is unwilling to pay the refund since the package was “delivered” but one has to remember that the package was misplaced, relatively lost by DHL – potentially stolen by “A Kisson” who did not return it or forward it on, out of honesty. Whose responsibility is it then, to refund my father? When all they seem to want to do is, shift the responsibility…

Trying to enforce his rights as a consumer since he did not receive his order is proving rather yet he continues to wait in anticipation for some good news by way of a refund.

You’ve got (no) mail.

~ SJ (Sara Jae)

An update:

Since publishing this 19 hours ago…

I have asked DHL what they will be doing to prevent this from happening again in the future as this is costing DHL/Amazon money. to prevent condoning and allowing their staff to deliver and hand over packages to other persons not named on said packages. I suspect they know whom the staff member was and where the package was delivered but due to confidentiality, they cannot share that information yet they can do so with the police.

As the Amazon seller was unwilling to pay out a refund since the package was “delivered” via DHL, my father has finally been given the opportunity by Amazon to file a claim to recover his lost funds and an email address for the police to contact them on – in order for the police to obtain further (personal?) details and information to assist them with, in their investigation. A member of staff from DHL has potentially assisted in a crime – whereby they allowed a package to be stolen by the wrongful recipient.

I would like to show gratitude towards Michele from the DHL customer relations department for her time and patience throughout.

And on that note, I can only hope my father’s trust and faith in the postal system will be restored – in time.

Update:

28/07/2015… DHL has finally caved in and offered my father a full refund for the package they misplaced, lost and enabled someone else to steal. Result!

Ciao Bella…

On February 28th 2015, a homeless woman who happened to be deaf was attacked outside Wanstead Tube station, London, UK. The British Transport Police appealed for help to catch her female attacker… Naturally, the deaf community shared said appeal. We were all relatively hoping the homeless person who was attacked was ok and in safe hands.

The very next morning, a private message stopped me in my tracks. It was about an old friend of mine who once upon a time became my best friend and so it turned out that this homeless woman was the very same person who was set upon. I could not believe it… She had been my best friend and I was in shock. Realising the extent of her current state, it was only then I started to understand why she may have been attacked and so could this be somewhat be a blessing in disguise – to get her the help she so badly needs? But perhaps most importantly, to those who knew her extremely well and oftentimes wondered how she was, she was more or less okay. Considering.

There was a time when she was very much loved by all and we all wanted the best for her yet when she fell in with the wrong crowd that contributed to her downfall and subsequently lost her way, we could not bear to watch any longer. The last straw for me came when her (then) boyfriend threatened to end my life.

As for anyone who resorts to threats and/or violence, there is no excuse for such despicable behaviour…

“Be kind, for everyone you meet is fighting a hard battle you know nothing about”

So my dear Naomi, if by any chance you are reading this, I hope one day very soon you will be guided your way back to being who you once were, making the most of life and living up to (the very special meaning of) your tattoo. 🙂 Your next tattoo should be that of the stars because it seems to have become so such a dark place for you with only the stars for some illuminating company.

Turning a negative into a positive, you should use these stars to your advantage and navigate your way back home, for home is where the heart is. Xx

~ SJ (Sara Jae)

The Lion Sleeps Tonight by The Lip-sync Police

While I was washing up this evening and yes I make a great dishwasher (lol)… I had a bout of musical tinnitus but this time I was reminiscing these guys faces (who happen to be policemen) to the tune of ‘The lion sleeps tonight’…. It made my heart smile once more after what seemed to be a thoughtful day. So it’s a big “Thank you” to these guys for being themselves and for making their audience smile.

Lyrics:

Ee-e-e-oh-mum-oh-weh
Ee-e-e-oh-mum-oh-weh

Wimoweh, wimoweh, wimoweh, wimoweh
Wimoweh, wimoweh, wimoweh, wimoweh
Wimoweh, wimoweh, wimoweh, wimoweh
Wimoweh, wimoweh, wimoweh, wimoweh

In the jungle, the mighty jungle
The lion sleeps tonight
In the jungle, the quiet jungle
The lion sleeps tonight

Wimoweh, wimoweh, wimoweh, wimoweh
Wimoweh, wimoweh, wimoweh, wimoweh
Wimoweh, wimoweh, wimoweh, wimoweh
Wimoweh, wimoweh, wimoweh, wimoweh

Near the village, the peaceful village
The lion sleeps tonight
Near the village, the quiet village
the lion sleeps tonight
Wimoweh, wimoweh, wimoweh, wimoweh
Wimoweh, wimoweh, wimoweh, wimoweh
Wimoweh, wimoweh, wimoweh, wimoweh
Wimoweh, wimoweh, wimoweh, wimoweh

Hush my darling, don’t fear my darling
The lion sleeps tonight
Hush my darling, don’t fear my darling
The lion sleeps tonight

Wimoweh, wimoweh, wimoweh, wimoweh
Wimoweh, wimoweh, wimoweh, wimoweh
Wimoweh, wimoweh, wimoweh, wimoweh
Wimoweh, wimoweh, wimoweh, wimoweh

Ee-e-e-oh-mum-a-weh
Ee-e-e-oh-mum-a-weh