Shut In A Lift?

To whom it may concern,

Please could someone tell me why only premium rate phone numbers have been provided? Not everyone has the credit to make a phone call with and it is more than obvious that you have forgotten about those who may be profoundly deaf like myself or hard of hearing like other residents.

You should at least be providing a free number for hearing residents to call.

Please could you alternatively provide me and the residents with a text number that I/we could send an SOS SMS to, were I (God forbid!) to get stuck in it with my 6 month old baby and I cannot contact anyone but the ermergency services because they actually have an SMS service! Bit of a “catch 22” situation, don’t you think?

The charge as described in the photo below would be on you because you didn’t consider the safety aspect of it all, in all senses.

Last but not least, I would like to turn your attention to the Equality Act 2010 (of which the Disability Discrimination Act is also included).

In light of recent events (I.e. Grenfell Tower) we are all at risk, especially myself if I use the lift on my own as there is no access should I get stuck.

I look forwards to your email.



~ SJ (Sara Jae)


A response to my email…


Unfortunately, charges may apply on certain mobile plans, but this this is also the case for 0800 numbers. I can confirm that the number provided on these signs is not a premium rate number.

You will need to call the number on the sign, only if the auto dialler within the lift is faulty and fails to connect to the lift contractor (Apex).

If the auto dialler does not connect to the lift contractor (Apex) and a mobile phone is required- the cost of the call can be refunded providing the call and cost data can be evidenced.

Regarding your concerns with the deaf and hard of hearing, unfortunately, a text facility is not available. There are some services such as Typetalk available to mobile phone users.

The “SOS” service is the emergency alarm button (image below). Once this is pressed and held for three seconds and connects to the lift contractor, the auto dialler identifies where the call has originated from so the call handler can dispatch an engineer without speaking to anyone.


I hope that this addresses your concerns.

My response:

Dear *******,

Thank you very much for your email however one still has to have credit to call the number in the first place.
They/you should also put information up advising that pressing / holding button for 3 seconds will automatically raise an alarm.

I thank you for your time and patience once again.


To be continued?

Strike Action Diminishes Trust & Reliability

trust and relaibility
Trust and reliability…

Trust and reliability which has taken years to forge is lost the very instance whenever workers walk out the door or go on strike.

From experience, they will only try their hand at the implementing the same manipulation tactics time and time again, pushing their luck that little bit harder with each attempt. Of which, the repetition becomes stale with greed. Inevitably, workers become more complacent due to demands being met.

If workers cannot do their job effectively consistently by going on strike and their actions for which they are responsible for is causing a ripple effect on the public, they need to be nipped in the bud, not appeased or permitted to bully their bosses.

Granted there are pen-pushers who have no comprehension of what workers on the ground may face, any walkouts where talks have failed, would provide them with the opportunity to stand in for the workers and gain the valuable experience and insight needed before understanding the workers’ stance fully. To able to reach a fair and just, compromise sympathetically.

There are experienced employers out there who have worked extremely hard in establishing, developing and taking further their companies, showing utmost patience to date and that alone deserves a pat on the back.

Where that is the case, what an employer should do is let the strikers go… People who voluntarily choose to go on strike, potentially ignoring, compromising and endangering users of the services should be dismissed from their jobs, to make way for those who genuinely need and want a job, respectful of those above them paying their wages. Service users reserve the right to take their custom elsewhere, otherwise.

In order for workers to understand humility and gratitude, they need to be reminded of just how lucky they are to be walking in such comfortable shoes. There are workers overseas who work in potentially highly dangerous conditions with no health and safety polices in place. They receive very little next to nothing yet they continue to strive in helping to make the world a better place, for others, sometimes risking their lives. They are the survivors, of the fittest.

~ SJ (Sara Jae)

Dehumanization, Genocide & Apartheid


When one reflects upon several excerpts from the book, “Native American Justice” by Lawrence Armand French and several (recent) events of our world, the truth becomes worryingly evident.

Such a complex topic deserves to be explored in great depths backed up with what sadly seems to be endless, occurrences worldwide for our references. I sincerely apologise in advance for roughly scratching the surface here, in brief with a couple of examples.

Israel recently re-introduced a ban barring Palestinian worshipers under the age of 50 from entering the Al-Aqsa mosque in Jerusalem for Friday’s prayers under the veil of “security reasons”. It is another measure to cut the young Palestinians off from their cultural heritage. They also went on to introduce a policy to ban Palestinians from travelling on the same buses as the Israelis. On the other hand, such acts should be defined as another form of apartheid. Of which, South Africa is slowly recovering from.

These types of measures are stark reminders of what went on in the past by Colonial masters

The white settlers in America once implemented similar tactics in dehumanizing and removing the Native American tribes from their lands. They had also been banned from their places of worship. The non-Indians who wanted to move in onto their land very sadly supported this atrocity. This can also be reflected in the current ethnocide of the Australian Aboriginals and so on.

Laurence French (Native American Justice)
Laurence French (Native American Justice)

There are tribal communities all over the world who have seen their lands being invaded, finding themselves being stripped of and banned from practising their own culture, religion and languages. One of the common tactics used in the olden days was to send a religious missionary ahead of an invasion, to convert the people of the land to the proposed religion yet by converting them, they were also being taught a foreign language, to get them “ready” unbeknownst to them, for the invader’s hidden agenda.

Laurence French (Native American Justice)
Laurence French (Native American Justice)

The people of our world have oftentimes found themselves resisting attempts at their race, cultures, identities, religions and so on, being bred out. All the tribal communities at various stages in our timeline inevitably soon found themselves a minority. It is criminal, to invade another’s land, strip the natives of their culture and impose your culture, your language and your religion unto them to satisfy your greed.

Laurence French (Native American Justice)
Laurence French (Native American Justice)

Algeria fortunately in time managed to defeat the occupying French. In North Africa for quite some time, the main language at places of education was French, not Arabic, as one would have expected. A native Arabic speaking student had to go to school, to learn subjects via the French language. If they did not know French, they did not fare well so in order to do well at school, they first had to learn a foreign language, French, to carry out their studies within their native homeland. Fortunately, this is not the case today, the governments in time overhauled the education system and Arabic was re-inserted, replacing the teaching methods being taught in French.

If we keep venturing on back in the history of the world, one would find the invader or the oppressor has systematically introduced laws or policies to strip the indigenous people of their ethnicity by way of dehumanization.

History is vitally important to the people of the world who have much to learn from it and its faults in order not to repeat the same mistakes once more yet it still recurs to this day. These cunning tactics and mistakes are not new – mistakes are meant to be learnt from, not repeated. If ever the opportunity arises to right a wrong, take it.

It does not help either, when the media turns a blind eye and a deaf ear to the truth on what is happening to the people of the world, today.

Thank you for your time and patience.

~ SJ (Sara Jae)