It Can Happen To You Too.

Having transcribed 10 mins worth of sign language, so that some of you too can understand more in depth, what happened. There is an important piece of advice at the end of it all. Thank you for your time and patience in reading the somewhat lengthy transcription or watching Louise’s videos. 

“Hi everybody, good, who am I? Louise. Been put link in Facebook through Metro Bank, over fraud. 

Lots of deaf let me know they didn’t understand due to written English, could I translate to sign, which is fine, will explain, let you all know.

What happened? 

I went to Cyprus for one week in June, last day in the morning about 10o’clocl, arrived at Cyprus airport, excited to go back to the UK. Used mobile but stopped working. Asked other deaf people if their phones were ok, they said “fine, fine”.

So tried WiFi, still not working. 

Very confused, what the matter was 

Arrived to London and expected mobile service to go back to normal but same problem. 

Next day, went to visit mobile provider, 3 shop.

Asked staff “not working, what’s wrong?” 

Staff asked me to please use my bank card for proof and they will give me new sim. “Fine” tried using bank card but it was blocked. Apologised and offered another bank card which worked so staff gave new SIM card, same number. 

Finally, back to normal.

Confused why one card was blocked but friend let me borrow money for now, to buy some things.

Anyway, in the bank, presenting blocked card, asked why it’s blocked? 

Staff moved monitor towards me and asked me if I knew that person. “No, name don’t know, why?” 

Staff appeared casual, “Nearly £9,000 taken.” 

Shocked, “£9,000…£9,000 gone?” 

Staff replied “Ah, you don’t know why? Bye bye.”

“Hold on… wait…”

Staff interrupted saying “I will transfer you to Fraud department, ok? Bye bye.” 

Feeling dazed, confused, communication issues meant dead ends, feeling devastated. 

Arrived home, emotional, wondered who could ask to phone. 

My son arrived home, himself had been on holiday. I asked him to call (on my behalf) 

Bank refused , refused, refused, refused. Due to “third party” reasons. Refused, refused etc.

Ongoing problems for long time, even when he was with me in, everyday. Still they refused. 

Bank gave different stories, didn’t understand what was going on. Lots of confusion. 

Offered interpreter?  Bank refused. Interpreter become third party? Refused. Himself was third party last year but was removed without her permission. 

Lots of confusion.

Then one person from

Fraud department, themselves deaf, recommended / informed me to ask my mobile provider “How many SIM cards?” 

“Eh? How many SIM cards? Strange. Ok.”

Back inside mobile shop, asked “How many SIM cards?”, interpreter present.

Staff looked on computer and said “3.” 

“3?!”

First one, contract from last year. “Right.”

Second one… same day as where 1 went, Cyprus. 

Someone pretended to be me, Louise Harte, went into mobile shop and informed staff there, their mobile was broken. Staff there, gave that person new SIM card. 

With that SIM card, they accessed online banking. 

“How?” You tell me. I don’t know.

“Password?” I don’t know.

“Number?” I don’t know.

They accessed and took. 

Means the next day back from Cyprus, 3?, 2nd one was the SIM card given. 

Bank then offloaded the responsibility and blamed 3, 3’s fault. Because the bank been texted, not phone, on the Friday while I was in Cyprus. Texted 3 times, at 2 o’clock, 3 o’clock, 4 o’clock, “Are you Louise Harte?”.

“Yes.”

“Yes.”

“Yes.”

Money gone. Finished.

Lots of commotion, finger pointing. 

Determined, went back to 3 shop, where they forced me to speak over the phone. 

“I can’t hear, deaf”. Still forced. Felt embarrassed, I had to speak (people around were watching and feeling sorry) my name, “Louise Harte”

Awful. Really, really bad experience.

Went back to bank, how many times altogether I don’t know. Too much happened, went  to police, CAB Ombudsman – lots of dead ends. 

(5 mins already, part 2 coming) 

Part 2, sorry (video) maximum only 5 mins. 

Going back, lots of dead ends, interpreter present, became soul destroying. Then realised… took, 2nd one more money. 3rd one taken, 3 (mobile provider?) take, take. Altogether a lot to date. 

3rd one, too late, blocked means 2,000 back. Other one, gone.

After all that, altogether 1 month, refusals etc, bank finally book interpreter. Offered my son, himself a trainee interpreter but no, bank booked interpreter. Had a meeting for 2 hours, discussing what happened. 

They told me “You been give somebody access, password, 11 number, 6 number, two different passwords, you give, give.” Case closed. Finished. 

I tried to retaliate, bank remained firm. “Bye bye” case closed. 

I was dumbstruck. Wow?! 

After that, how / what to do? 

Oh yes, bank said “You been take out, we researched your IP, your computer, mean your home location.” 

Retaliating, “How?! I been away” At the end they said mistake, sorry, wrong, wrong, looked at computer and mentioned they had put in name already, on June 23rd. 

“Where?”

“Maidenhead”

I’ve never been to Maidenhead before. Bank didn’t seem to care. 

Plus been phoning with 3 service, who became avoiding. Someone, fake, with her fake passport, ID, (they) give fake (person) SIM card. Means they breached. 

That person fake passport? I don’t know.

They give, they accessed.

Defensiveness ensued.

Means what? Access? how? Finished. Lost everything. Lost everything, what to do? 

One friend been recommend, before they worked for Guardian Newspaper, “Fine, worth a try, I will do everything.

I went to Guardian Newspaper who phoned the bank. Surprisingly, 5 mins later, money back.

Bank, yes, 5 mins later, money back. 

Money back, 6 weeks later.

One disappointment, why? Me now become “Blacklist” for 13 months. Means I’m not allowed to buy anything. Zero. Open new bank account, buy a car, buy house, Zero, for 13 months. 

Why? Somebody fake ID in my name. 

Also bank sorry and offered £250 extra compensation. Mmm?! £250? Forget it, I don’t want it. 6 weeks stress, booking and paying interpreter. Lots of stuff happened. I don’t want it. 

So now what I’ve decided, I’m going to take it further. Who? For all deaf. Not just for me. I want all deaf what? Profile photo to match the computer, who deaf open bank account because abroad or in fraud.

Who want to see face, compare in one minute, quick, identify match – go ahead.

Really damaging.

Also let you know, police advise me, have to inform you, app in banking on phone? Delete. No1 fraud.

I had to delete, delete, delete – close accounts. (They) Been access Facebook as well. I had to close old Facebook. Really,, access through Facebook, access through mobile apps.

In theory, outside? I think inside job.

Ok? Understand? 

Bye!

https://www.facebook.com/100027801559989/posts/149974469272604/

Freedom From Frustration.

20AA72E7-1C14-42EA-AAD9-9F030A077028

Keeping the Tree House fb group going as a wise friend put it “was a form of self defeatist self abuse.”

I have long since been locked “in an intimidated interaction.”

The damage has been done, by all those who consciously chose to target, to spread slander & manipulative lies, acted on their disdain simply because they could not succeed in playing games with me. They could not get what they wanted which was their own way and my Tree House.

The Tree House fb group is now, closed.

The website however, will remain open to view as a lot of hard work has been put into it. I thank once again, all those who willingly contributed and kindly supported.

By removing myself from the equation, mainly the negativity generated by the offenders of the deaf world, I am now free.

To be me. ☺️

~ SJ (Sara Jae)

When Friends Are Hard To Find…

Oftentimes I find myself praising the NHS yet on this anticipated date, the praise is annually magnified, for 8 years ago my life was saved by a couple of wonderful, experienced and ever so patient NHS surgeons.

It is only thanks to them and the lengthy aftercare that I received subsequently, that I today, fortunately have the privilege to still know you, old friends and new.

When friends (for you) are hard to find, like a bridge over troubled water, I will lay me down.

Wherever there is respect, you’ll find me right beside you.

Your continued friendship is more than enough birthday present. Thank YOU ever so.

~ SJ (Sara Jae)

Be Careful What You Tolerate.

People will always come and go, continuously showing us who not to be. Continuously reminding us, of the level of respect that each one of us so deserves. Regardless of who we may be.

People who know me well, will understand why I reward disloyalty with distance.

I don’t take kindly to people who have one rule for themselves and another for others, nor those who expect to be pandered to.

If one wishes to practise their right to freedom of speech, let me practise mine too even if it differs. Don’t silence me, especially when valid points need to be made and those, I will continue to make.

People have a right to be able to defend themselves, hence a reason for this post.

I am not afraid to kick ass, although, you will not find me kissing any. 😷

To those who have unfriended me, their loss of my friendship, will be and is, someone else’s gain. All water under the bridge.

Social media is continually being used as a tool, to manipulate, to slander, to gossip, to back-stab, to trigger and so on.

04235421-CF60-4E86-BFB6-2AA38569EF3D

I do not and will not, tolerate it. This is one of the reasons why, I do not let people back into my life. History tends to rhyme.

I know who my true friends are and it is those selected few, who have not left my side.

Next chapter please? ☺️

~ SJ (Sara Jae)

Enough Is Enough.

To those who are trying to impose an influence over Jeremy Corbyn and the Labour Party – which seems to be always before an election… Hmmm.

To especially those who keep on insisting using the anti-semitism card each and every time you fail to get your way…

It will not work in your favour but against you.

Enough is enough.

Stop
Just stop…. spitting your dummies.

There is far more vile stuff being said and done to the Muslims on a daily basis.

~ SJ (Sara Jae)

The Deaf Way.

There are particular people out there who anticipate a post from me each time an issue arises in the mainstream news or on social media concerning the deaf. This one is especially for you. Mwah.

There will always be people who will never be satisfied, regardless of who or what they happen to be yet others overjoyed with a simple balloon. There will always be people who think they are above others whilst others remain humble. There will always be people who are striving for change, some for better yet some, for attention. There will always be people who think of only themselves whilst others choose to be selfless. There will always be those who suffer from paranoia and others will not give a shit…. There will always….. There will always… There will always… There is always a balance..

Someone once upon a time caused an outrage when they decided that Justin Fletcher of CBeebies’ ‘Sometthing Special’ was signing “Fuck” when he was actually signing “Happy”. As a native BSL sign language user, the signs for “Fuck’ and ‘Happy’ are not even that close and it was clear as day, then and now, that he was and is signing “Happy”. The “Happy” sign has since sadly, evolved within Makaton as a result of someone’s bitter ‘misconceptions’. Makaton is derived from Britain Sign Language, both of which are man-made and is still a beautiful language, a form of communication (tool) for those who rely on it.

Whilst Sally Reynolds has decided to take Little Mix’s promoter to Court, many other deaf people do not and will not have the same level of access to legal services as she is able to. She is not the first to spit her dummy nor will she be the last. It is apparently, the deaf way.

One might say deaf people are in receipt of benefits to help pay for interpreters or in other words, access, where and when needed – IF any cannot be provided. There are events which will provide equality in the form of accessible inclusion as and when available, even when (politely) asked. If you consciously choose an event outside of any given dates, why would you knowingly attend, enjoy it to an extent and sue, perhaps ungratefully?

I hope people will feel encouraged in the meantime to patiently request, for their needs to be met regardless of what their needs and abilities may be. To continue having their right to choose. Just, do not take the piss by pushing your luck.

How you go about making a stand automatically reflects upon your community, for example, the deaf community as a whole. Not every deaf, deafened or hard of hearing member of the community can use or know BSL. Most do and will be able to use subtitles on TV and at the cinema so are able to make use of Captions at events where and when made available. Sign language interpreters be it in-vision or live is considered to be an added bonus, especially for the minority within the minority – who cannot get by in their everyday lives without sign language. My father is one of them and yet, he was born hearing.

While all our spots may never change, physically our bodies will. Let us all stop taking life for granted and help us, to help you, make a change. For a better and more inclusive place? God knows generations before us have tried, today’s are tying, should tomorrow’s continue our battles too? Until then, history will keep on repeating itself, deaf, (dis)abled or hearing.

This is one broken record.

D4E6D511-9ABB-4775-9B3B-2CF4B1769F47

The ball is in, YOUR court.

Last but not least, I am choosing not to focus on the deaf world anymore because it is at a cost to me to keep on being passionate about deaf issues, of which keeps falling on deaf(ened) ears. Literally even. I have gone above and beyond in several instances only to be accused of seeking recognition by those whose noses were put out of joint. All because, I choose to tell things as they truthfully are. Accusing me, was and is, a sign of your/their weakness(es). I have now, much more important beings to focus on, I will however, continue to post as and when I wish to do so.

~ SJ (Sara Jae)