For the past few days I have tried each and every option, suggested by Netflix themselves via their helpline as well as any other logical solutions but sadly all, to no avail.
I am not the only one.
When you get a pop up on your screen upon opening the Netflix app via a device and it says, “”It looks as if Netflix has been deactivated on this device. It could be an issue with your account or perhaps your device was deactivated on Netflix.com”
Even though there is a “Reactivate” button that comes along with that pop up, it doesn’t work. If you are automatically taken through to the log in page where Netflix appears to let you “log in” – you absolutely know your email address and password is correct as it works on other devices, but it instead gives you an error message, saying “There was an error processing your request. please correct items below. The login information you entered does not match an account in our records. Remember, your email address is not case sensitive but passwords are.”
This manipulates you into thinking the fault lies with you, when it’s actually Netflix and not the device itself (in my case a smart Blu Ray player).
Conclusion after my experience?
The Netflix app on said device has in fact been rejected by Netflix, presumed to be “Old” since settings within the app has not been updated, therefore “discontinued” like on other devices Netflix has chosen to discontinue streaming on. Except in this case, with no warning whatsoever. They also seem to manage deflecting the blame, from themselves to your account or device instead.
Fortunately, I have another device I can swap around with the affected device so streaming can resume but not everyone will have that possibility or the means to replace a device especially since there is most likely nothing else wrong with original device, just ‘old’ in Netflix’s eyes. Otherwise, I would quite simply unsubscribe.
Thank you very much, Netflix(!), for treating your paying customers in this manner. if you want to keep your paying customers, you have to keep them happy.
~ SJ (Sara Jae)