More like, a health hazard.
This photo of the mould found in the refrigerator section, was sent to Sainsbury’s via Twitter and email. Please note that mould can be found anywhere regardless of who you may be, wherever you may be.
8th Jan 2018, I received an apologetic email on behalf of the CEO of Sainsbury’s , Mike Coupe.
Thanks for your email to Mike Coupe. I’ve been asked to respond on his behalf. I’m very sorry you found mould in the fridge when you visited our ************ store recently. I appreciate you taking the time to bring this to our attention and welcome the chance to address your concerns.
We want our stores to be welcoming and hygienic places to shop in and pride ourselves on the excellent service we deliver. Our colleagues in store undergo strict training so they’re aware of the importance of ensuing our facilities are well maintained. It’s concerning this hasn’t been reflected in your experience.
Please be assured we’ve taken your comments very seriously and shared them with our Deputy Store Manager, Darren Gubdins, and I can confirm that the mould has been removed and the fridge thoroughly cleaned. He has also given his colleagues further coaching to make sure they’re providing the high standard of service our customers rightly expect in future. We’ll continue to monitor this closely going forward to help prevent a recurrence.
I realise this has left you with a poor impression of us and, as a gesture of goodwill, I’d like to send you a £20 gift card which I hope would help make up for the disappointment caused. Please reply to my email providing your address details should you wish to accept this and I’ll arrange this for you.
We appreciate you taking the time to bring this to our attention and I hope to hear from you again soon.
**** ****** | Executive Office
Sainsbury’s Supermarkets Ltd
All part of the ripple effect in making our surroundings a safer place, for you and for me. 🙂
~ SJ (Sara Jae)