This afternoon I had to take my daughter to her first physiotherapy appointment, I roughly knew where to go as my son had once been several times before for a completely different reason.
I found the relevant but communal reception. At the counter, there was sufficient space for two more receptionists but there was only one and in front of her was this notice, “Children’s hearing services only”… The counter besides her had a notice which stated, “All Services, please call using the phone provided”
Eh?! My first thought was. There was a receptionist there but ONLY for the hearing department. This was both useful for those who needed assistance with their hearing screening / tests appointments but otherwise useless for parents, like myself who happen to be deaf with children who required another department.
She was available but not available…
I found myself in a conflicting and contradicting situation. I showed her a letter, for my daughter’s appointment. She pointed to the phone and answered “You have to phone”. I took little comfort in letting her know that I was deaf and I could not use the phone. She spied my husband and knew he would be able to call instead.
What would have happened then, if I was on my own, with my daughter? Would she have been willing to go above and beyond her role as the sole receptionist?
We just might find out in due course 😉
~ SJ (Sara Jae)