There was an email from eBay several years ago, someone had decided to try to open a dispute case by declaring he had not bought an item from us but that his account had been used without his knowledge therefore he did not buy said item and wanted his money back.
I was familiar with his eBay ID and name because a month previous to when said item was sold, he had actually made the effort to contact us via the eBay messaging system to ask when the item would be despatched and arrive once he had bought it. I replied relatively quickly and he seemed to be satisfied with the swiftness overall.
A month passes by with no further contact when he suddenly decides to suggest otherwise. I decided to search his name via Google and sure enough, Google provided me with enough information to determine that he was knowledgeable with money and relatively fraud since he ran his own accounting business.
I was determined not to allow him to succeed in his scheming so I provided eBay with the screenshot of his initial message and response to mine, confirming he did know of his purchase. I also made it clear to them that I suspected he was committing fraud. The dispute was then closed by eBay, monies returned to myself and an investigation opened into his activities.
Buyers on eBay receive far more protection than sellers do as eBay / PayPal automatically recover and withhold any monies paid until a claim is closed satisfactorily. If I had not recalled the previous messages this fraudster had sent, I would have lost both the item and monies.
Beware, of any eBay buyers for people do not always appear to be who they seem to be. The lack of eBay seller protection is precisely why I no longer desire to have an eBay account. Their loss in terms of profiting from any further seller’s fees…
~ SJ (Sara Jae)